Certified Investigator Program Manager
This grant funded position provides oversight and management of daily activities of the Pennsylvania Department of Public Welfare’s (DPW) Office of Developmental Programs (ODP) certified investigation training program. The goal of this position is to ensure certified investigators are given training, and evaluation, to conduct quality investigations for ODP. The Certified Investigator Program Manager oversees and manages all aspects of the certified investigation training program, to include curriculum development, program evaluation, monitoring of reporting and invoicing. This position is integral to organizational collaboration and in satisfying both internal and external stakeholders including communicating with certified investigators and provider agencies; funding source and other state department staff; community organizations and advocacy groups; and internal program professional and training staff. Supervises all employees of the certified investigator program, including Investigation Specialists and Trainers. Assists with planning, implementing and evaluating training programs; assists with assessment of education needs of those being trained. Oversees curriculum development and enhancement. Maintains relationships and provides technical support to training program partners and community partners. Explores opportunities for program expansion. This position requires overnight travel. Performs other duties as assigned.
Required Education & Experience:
Bachelor’s degree and at least four (4) years’ experience working with individuals with intellectual disabilities or any disability (either directly or indirectly); and at least two years of experience working as a certified investigator. Experience with criminal or civil investigations; and/or quality management, and supervising professional staff. An equivalent combination of education and experience may be considered.
Required Skills & Abilities:
Knowledge related to investigations, training and curriculum development, human services and people with disabilities.
Proficiency with personal computers and related software applications.
Ability to gather data, compile information, and prepare reports.
Ability to communicate effectively, both orally and in writing.
Skill in organizing resources and establishing priorities.
Ability to analyze and solve problems.
Ability to make administrative/procedural decisions and judgments.
Ability to create, compose and edit written materials.
Ability to travel to offsite locations.
In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and. employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.
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